Protection of personal data

Personal information is not collected without your knowledge but voluntarily communicated by you. Personal information is not transferred to third parties. Personal information is not used for purposes not intended. By "personal data", we mean any information collected and recorded in a format that allows you to be personally identified, either directly (e.g. name) or indirectly (e.g. telephone number) as a natural person. Before sending us this information, we recommend that you read the rest of this document describing our policy on protecting the privacy of our customers.

1. WHAT PERSONAL DATA IS COLLECTED?

We are required at various times to ask you, as a customer of Chalet Ma Cambuse, for information about yourself and/or members of your family, such as:

• contact details (e.g. surname, first name, telephone number, email, etc.);
• personal information (e.g. date of birth, nationality, etc.);
• information about your children (e.g. first name, date of birth, age, etc.);
• your credit card number (for transaction and booking purposes): your membership number for the Ma Cambuse chalet loyalty program or another partner program;
• your arrival and departure dates;
• your preferences and interests (e.g. smoking or non-smoking room, preferred floor, type of bedding, type of written press read, sports, cultural interests, etc.);
• your questions/comments, during or following a stay in one of our establishments.

The collection of information on persons under 18 years of age is limited to their name, nationality and date of birth, which can only be provided to us by an adult. Please ensure that your children do not transmit any personal data to us without your permission (particularly via the Internet). In the event that such a transmission takes place, you can contact us at one of the addresses indicated in paragraph 7 so that this information can be deleted.

We do not voluntarily collect sensitive information, such as racial or ethnic origins, political opinions, religious and philosophical beliefs, trade union membership, health details or sexual orientation. In addition, depending on applicable local laws, other information could be considered sensitive, including: your credit card number, your leisure activities, your personal activities and hobbies, whether or not you are a smoker, etc. We may be required to collect this information in order to satisfy your requests or provide you with the appropriate service, such as a specific diet. In this case, according to the laws in force in certain countries, your prior consent may be requested regarding the collection of sensitive information.

2. WHEN IS YOUR PERSONAL DATA COLLECTED?

Personal data may be collected on different occasions, including:

Activities of the establishment:

• Booking a stay at the chalet;
• Registration and payment;
• Requests, complaints and/or disputes.
• Participation in marketing programs or events:
• Registration in loyalty programs;
• Contribution to satisfaction surveys;
• Online competitions or games;
• Subscription to newsletters, in order to receive offers and promotions by email.
• Transmission of information from third parties: Tour operators, Travel agencies, GDS booking systems, others, etc.;
• Internet activities: Connection to the Ma Cambuse chalet website (IP address, cookies);
• Online collection forms (online booking, questionnaires, establishment pages on social networks, connection devices such as Facebook Login, etc.).

3. WHAT ARE THE PURPOSES?

We collect your personal data in order to:

1. Fulfill our obligations to our customers.

2. Manage the booking of accommodation requests: * Establishment and conservation of legal documents in compliance with accounting standards;

3. Manage your stay: * Monitoring of your consumption (telephone, bar, etc.) * Management of access to accommodation * Internal management of the list of customers who have behaved inappropriately during their stay (aggression and incivility, non-compliance with the hotel contract, non-compliance with security rules, theft, damage and vandalism or payment incidents).

4. Improve our service, including: * Process your personal data in our customer marketing program, in order to carry out marketing operations, brand promotion and to have a better understanding of your needs and wishes; * Adapt our products and services to best meet your requests; * Personalize commercial offers and relational messages for you; * Inform you of special offers and any new service created by the chalet Ma Cambuse or one of its partner establishments

5. Manage our relationship with our customers before, during and after your stay: * Management of the loyalty program; * Qualification of the customer database; * Segmentation operations based on the reservation history and your customer travel habits with a view to sending targeted communications; * Predict and anticipate future behavior; * Establish statistics and commercial scores, and perform reporting; * Provide contextual data to the offer push tool when a customer visits the website or makes a reservation; * Know and manage the preferences of loyal or non-loyal customers; * Send you newsletters, promotions and tourist or service offers, or offers from partners of the Ma CambuseT chalet or contact you by telephone; * Manage requests to unsubscribe from newsletters, promotions, tourist offers and satisfaction surveys; * Take into account the right to object; * Search through a dedicated telephone service for people present in the Ma Cambuse chalet in the event of serious events impacting the site concerned (natural disasters, attacks, etc.);

6. To carry out cross-checks, analyses and combinations via a trusted third party of your data collected during the booking or your stay, in order to determine your interests, your customer profile and to allow us to send you personalised offers.

7. Improve the services of the chalet Ma Cambuse in particular: * Carrying out studies and analyses of customer questionnaires and comments; * Complaints management; * Allowing you to benefit from the advantages of our loyalty programme.

8. Securing and improving your use of the Ma Cambuse chalet website, including: * Improving navigation * Implementing security and preventing fraud Complying with local legislation (e.g. retention of accounting documents)

9. TERMS OF ACCESS BY THIRD PARTIES TO YOUR PERSONAL DATA

We must share your personal data with internal and external recipients, under the following conditions:

a. Within the Ma Cambuse chalet: in order to provide you with the best service, we may share your personal data and give access to authorized personnel of our entities, including: - Ma Cambuse chalet staff; - Reservation personnel using the Ma Cambuse chalet reservation tools; - IT Services; - Business partners and marketing services; - Medical services if applicable; - Legal services if applicable;

b. With service providers and partners: your personal data may be transmitted to a third party for the purpose of providing you with services and improving your stay, including: - External service providers: IT subcontractors, international call centers, banks, credit card issuers, external lawyers, routers, printers. - Business partners: Chalet Ma Cambuse may, unless you object, enhance your profile by sharing certain information about you with its business partners. In this case, cross-checks, analyses and combinations via a trusted third party of your data may be carried out. This processing will allow Chalet Ma Cambuse and its preferred contractual partners to determine your interests, your customer profile and allow us to send you personalized offers.

c. Local authorities: we may also be required to transmit your information to local authorities, if required by law or as part of an investigation and in accordance with local regulations.

5. DATA SECURITY

NAME OF ESTABLISHMENT takes appropriate technical and organizational measures, in accordance with the applicable legal provisions, to protect your personal data against unlawful or accidental destruction, accidental loss or alteration, or disclosure or accesss unauthorized. To this end, we have implemented technical measures (such as firewalls) and organizational measures (such as a login/password system, physical protection measures, etc.). When you transmit information about your credit card when making a reservation, SSL (Secure Socket Layer) encryption technology is used to secure your transactions.

6. Cookies

Here is a list of cookies that we use. We have listed them here so that you can choose whether or not to allow them. When you visit or use our site, services, applications, tools or messaging, we, or our partner service providers, may use cookies to store information that allows us to offer you an improved, faster and more secure experience. This page is designed to help you better understand these technologies and how we use them on our sites and in our services, applications and tools. Below is a summary of the main things you need to know about them.

What are cookies?

Cookies are small text files (usually made up of letters and numbers) stored in the memory of your browser or device when you visit a website or view a message. Cookies allow a website to recognize the browser or device. Like most sites, prod-macambuse-fr uses technologies, mostly through small data files stored on your device that allow us to record certain information when you visit or use our sites, services, applications, messaging systems and tools.

There are several types of cookies:

-Session cookies expire when you close your browser and allow us to link your actions during that particular session. -Persistent cookies are stored on your device between browsing sessions and allow us to remember your preferences or actions across multiple sites. -First-party cookies are issued by the site you are visiting. Third-party cookies are issued by a third-party site separate from the site you are visiting.

What type of cookies do we use?

Our cookies have different functions. They may be necessary for our services to operate, help us improve our performance, offer you additional features, or help us provide you with relevant and targeted advertising. We use cookies and similar technologies that remain on your device only while your browser is open (session cookies), and cookies and similar technologies that remain on your device for a longer period of time (persistent cookies).

COOKIE SETTINGS

We may use cookies to evaluate the performance of our websites, applications, services and tools, including as part of our analytics practices, to help us understand how visitors use our websites, determine whether you have interacted with our messaging, detect whether you have viewed a product or link, or to improve the content of our website, applications, services or tools.

We offer site features, services, applications and tools that are made available solely through the use of these technologies. You have the choice to block, delete or disable these technologies if your browser, the application you have installed or your device permits. However, if you decline the use of cookies, you may not be able to take advantage of certain site features, services, applications or tools. You may also be required to enter your password more frequently during your browsing session. For more information on how to block, delete or disable these technologies, please consult your browser or device settings. Cookies can be disabled or deleted using tools available in most browsers. The preferences for each browser you use will need to be set separately. Each browser offers different features and options. To change the cookie settings in your browser, go to "options" or "tools" and change the settings.

Google Analytics features for display advertisers are enabled for this site (Remarketing). Google uses cookies to serve our ads on theites of its Display network. Thanks to the DoubleClick cookie, Google adapts the ads displayed to users based on their browsing on our site. You can deactivate the use of this feature by going to the preferences manager for ads.

7. ACCESS AND MODIFICATION

You have the right to access your personal data collected by the chalet Ma Cambuse and to modify them subject to the applicable legal provisions. You can also exercise your right of opposition by writing to the address below. In case of difficulty in exercising your rights, contact the department in charge of personal data for the chalet Ma Cambuse directly by email at patrice@macambuse.fr specifying in the subject line "MY PERSONAL INFORMATION"

or by writing to the following address:

Chalet Ma Cambuse Patrice Le Galèze 18 avenue Pierre Tournadre 63610 Super Besse

In the interests of confidentiality and protection of your personal data, we will need to identify you in order to respond to your request. To do this, you will be asked to attach a copy of an official identity document, such as a driving license or passport, to support your request. If your personal data is not accurate, complete or up to date, please communicate the changes to the addresses indicated above. All requests will be processed as soon as possible and in accordance with applicable law.

8. QUESTIONS AND CONTACTS

For any questions regarding the personal data policy within the chalet Ma Cambuse, please contact the department at the address specified in paragraph no. 7